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Customer Service

Customer Support

Our customer service representatives are available to answer your questions.

Hours of Operation:  Monday – Friday, 8:30 a.m. – 6:00 p.m. EST.

Toll free phone number:  877.877.6674

International phone number:  +1.425.492.2535

Custom Orders:  877.877.6674

Email:  bankofamericastore@bdainc.com

Fax:  425.398.4346

Mailing Address:
c/o BDA
15525 Woodinville-Redmond Rd. NE
Woodinville, WA 98072

How to Shop

Shopping at the Bank of America Store is easy. You can place orders online in a secure environment. We use the most advanced encryption technology available. Just follow the directions and you'll be able to select and purchase from among many products.

To make a selection, enter the quantity you'd like to order in the quantity text box and then click the Add to Cart button and the item will be added to your shopping cart. When you've finished shopping, you can review totals, remove or add items to your selection, and submit your order.

You will see the shopping bag icon in the top right corner of your screen while you shop. You may click on this icon at any time to view, modify or delete items from your shopping cart.

Product Search

The Bank of America Store makes searching for products easier. If you are looking for a specific product, the top navigation bar has a quick search space where you may enter the product name or item number. For example, type in "cap" and you will be directed to a search results page which will picture all the caps available on the Bank of America Store.

You will then be taken to a page which will display your search results. From that results page you may click on any of the images to see additional information about the product and add the item to your cart. If you don't find what you are looking for, or if you have a new idea for a product that isn't featured on the Bank of America Store, let us know! Email us at bankofamericastore@bdainc.com.

Inventory Availability

When placing your order online, you will see one of the following inventory status comments for each product with its availability. Please see below for descriptions for each.

  • In Stock:  The item you are requesting is currently in stock and available to ship.
  • Pre-Sell:  This item is available for advanced ordering. It will ship when in stock.
  • Back Order:  The item you are requesting is on re-order, and will be available shortly. Any items you order which exceed the available quantity will remain on order in back-ordered status. These items will be shipped to you in one shipment when the last item becomes available. You will be charged for the items at that time. If you have any questions regarding back-ordered items, please call 877.877.6674 (Monday – Friday, 8:30 a.m. – 6:00 p.m. EST.) to speak with a customer service representative.
  • Discontinued:  The item you are requesting is out of stock and no longer available.

Sizing Chart

  XS SM MD LG XL 2X 3X 4X
Unisex/ Men's   34-36 38-40 42-44 46-48 50-52 54-56 58-60
Women's 0-2 4-6 8-10 12-14 16-18      
Youth     8/9 10/12 14/16      

Ordering & Payment Guide

Personal Orders

Personal purchases can be made at www.bankofamericastore.com using VISA, MasterCard or AMEX.

Corporate Orders

The corporate purchasing of Bank of America brand merchandise is authorized only through Bank of America's contracted supplier, BDA, and must be ordered through Bank of America's eRequest procurement system located at http://iorder.bankofamerica.com. Bank locations without web access or that need custom produced brand merchandise are authorized to purchase by phone at 877.877.6674. Associates without access to iOrder should first contact Client Support at 1.888.550.6433, option 2, 0 to confirm non-availability.

If you have any questions about a purchase made or any charges that post to your cost center please e-mail your expense inquiries to expi@bdainc.com. We will process your request in the order that we receive them. Requests may take anywhere from 2-7 business days to process depending on the complexity. Within your e-mail please provide as much information about the expense as possible and also provide us with your name, phone number, fax, and e-mail address.

Other Ordering Options

U.S. Mail:
c/o BDA
15525 Woodinville-Redmond Rd. NE
Woodinville, WA 98072

Fax:
425.398.4346

Gift Cards and Gift Certificates

Click here to shop gift cards and gift certificates.

When you purchase online, you may choose to receive either a gift card or an electronic gift certificate via e-mail. These can be redeemed online, by fax, phone or mail, or at the Bank of America Store locations in Charlotte, NC. Any gift card or gift certificate you purchase will have a serial number, such as 1111-2222-3333-4444. Remaining balances on gift cards or gift certificates can be used for future orders by reentering your existing number. To obtain your balance at any time, e-mail bankofamericastore@bdainc.com or call 877.877.6674.

You may use your gift cards and gift certificates in several ways:

  • Online at bankofamericastore.com
  • At Bank of America Store located in Charlotte, NC
  • Over the phone at 877.877.6674 (domestic calls) or +1.425.492.2535 (international calls)
  • Fax to 425.398.4346
  • Via U.S. Mail:

    c/o BDA
    15525 Woodinville-Redmond Rd. NE
    Woodinville, WA 98072

Terms and Conditions:

  • Gift cards and gift certificates are not returnable.
  • Gift cards and gift certificates are valid only at bankofamericastore.com and the Bank of America Store located in Charlotte, NC
  • Gift cards and gift certificates are redeemable immediately upon receipt. Please keep this information secure.
  • The value of a gift card or gift certificate is redeemable for all costs, including merchandise, applicable sales tax and shipping fees.
  • Gift cards and gift certificates are not redeemable for cash and cannot be returned for a cash refund.
  • Lost or stolen gift cards or gift certificates will not be replaced.
  • Gift cards and gift certificates are valid for one year. This does not apply in California, Washington or other states where prohibited by law.
  • If your order total exceeds your gift certificate amount, please include payment for the balance.
  • A credit card is required for online purchases made with gift cards.
  • No deductions are made from your gift card until your order is ready for shipment.
  • If the value of your order is greater than the value of your gift card, we will charge the balance of the order to your credit card at the time of shipment.
  • If the value of your order is equal to or less than the value of your gift card, no amount will be charged to your credit card.

Sales Tax

We are required by law to collect applicable state tax on all purchases shipped to AL, AR, AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NV, NY, OH, OK, PA, SC, TN, TX, UT, VA, WA, WI

Shipping Information

Domestic Shipping

Standard Shipping:

All in-stock items will be delivered to you within 5-7 business days of date order is received. A minimum shipping charge of $7.95 applies to each shipment. If any items in your order exceed the available quantity, it will remain on your order in back-ordered status. These items will be shipped to you in one shipment when the last item becomes available. You will be charged for these items at that time with a $7.95 shipping charge.

Shipments made to Alaska or Hawaii will be charged for and shipped via Second Day air plus $5 additional handling.

Customer Service Representative will notify you if your order is delayed for any reason.

Rush Shipping

For Next Day, Two Day and Three Day delivery, orders must be received by 2 p.m. Eastern to ensure same-day shipping.

International Ordering Information

International shipping is available at a reduced rate. All international shipments will have a flat fee based on domestic weight based shipping table. If an international package is refused for any reason, we will not refund the customer for the merchandise nor shipping charges. We do not pay for return shipping when the package is abandoned internationally. Please call 1.425.492.7296 or e-mail bankofamericastore@bdainc.com for shipping questions, Monday - Friday, 8 a.m. - 8 p.m. Eastern Standard Time.

Returns & Exchanges

Return within 60 days of receipt for full refund. For corporate orders, credit will be issued against the purchasing card or company/cost center number. Custom orders are nonrefundable.

To return merchandise, simply complete the Returns & Exchange form that is included in your shipment with the quantity returned and reason. Place form with merchandise and affix the return label (included as well in shipment) to the box. All returns must be accompanied by the Returns & Exchanges form in order to be processed. Apply proper postage and mail to:

BDA
Attention: Returns
1201 Perry Road
Suite 101
Plainfield, IN 46168

Please call 800.277.7477 for additional details.